Zephyr Terms of Use

This agreement is effective as of November 28, 2016.

We've attempted to minimize the use of legalese in this Terms of Use ("Terms") document to make the terms under which Zephyr and its affiliates provide access to use their products and services ("Services") to you as clear as possible.

In some cases, there may be additional terms and policies that may apply to specific Services we provide ("Additional Terms of Use"). Those Additional Terms of Use become a part of your agreement with us if you use those Services.

You indicate your agreement to these Terms by clicking on a button indicating your acceptance, or by using the Services.

If you have been authorized to use our Services on behalf of an organization, you agree to these Terms on behalf of the organization and you represent that you have the authority to do so.

If you have questions about how our TOU might be applied or are confused or curious about any of the terminology please feel free to contact us at hello@zephyrapp.com.


1. Fees and Payments

1.1. Fees for Services. You agree to pay to Zephyr any fees for each Service you purchase or use in accordance with the pricing and payment terms presented to you for that Service. Where applicable, you will be billed using the billing method you select through your organization subscription management page. Fees paid by you are non-refundable, except as provided in these Terms or when required by law.

1.2. Subscriptions. Our Services are billed on a subscription basis (“Subscriptions”). This means that you will be billed in advance on a recurring, periodic basis (each period is called a “billing cycle”). Billing cycles are typically monthly and the amount depends on what subscription plan you select when purchasing a Subscription. Your Subscription will automatically renew at the end of each billing cycle unless you cancel through your organization subscription management page, or by contacting our customer support team. If you cancel your subscription, your service will be discontinued automatically at the end of the last billing cycle.

1.3. Taxes. Unless otherwise stated, you are responsible for any sales taxes or duties associated with the sale of the Services, including any related penalties or interest (“Taxes”). You will pay Zephyr for the Services without any reduction for Taxes. If Zephyr is obliged to collect or pay Taxes, the Taxes will be invoiced to you, unless you provide Zephyr with a valid tax exemption certificate authorized by the appropriate taxing authority or other documentation providing evidence that no tax should be charged. If you are required by law to withhold any Taxes from your payments to Zephyr, you must provide Zephyr with an official tax receipt or other appropriate documentation to support such payments.

1.4. Price Changes. Zephyr may change the fees charged for the Services at any time, provided that, for Services billed on a subscription basis, the change will become effective only at the end of the then-current billing cycle of your Subscription. Zephyr will provide you with reasonable prior written notice of any change in fees to give you an opportunity to cancel your Subscription before the change becomes effective.


2. Privacy

2.1. Privacy. In the course of using the Services, you may submit content (including aggregate and personally identifiable information) to Zephyr ( “Content”). All Content collected by Zephyr is governed by our Privacy Policy, together with any Service-specific data use policies. Our privacy policies detail how we collect information, what information we collect, how your information may be used, and how we commit to protect it. You in turn agree that Zephyr may use and share your Content in accordance with our privacy policies.


3. Content

3.1. You Retain Ownership of Your Content. You retain ownership of all of your intellectual property rights in your Content. Zephyr does not claim ownership over any of your Content. These Terms do not grant us any licenses or rights to your Content except for the limited rights needed for us to provide the Services, and as otherwise described in these Terms.

3.2. Limited License to Your Content. You grant Zephyr a worldwide, royalty free license to use, reproduce, distribute, modify, adapt, create derivative works, make publicly available, and otherwise exploit your Content, but only for the limited purposes of providing the Services to you and as otherwise permitted by our privacy policies. This license for such limited purposes continues even after you stop using our Services, with respect to aggregate and data which has been stripped of any personally identifiable information, derived from your Content and any residual backup copies of your Content made in the ordinary course of Zephyr's business. This license also extends to any trusted third parties we work with to the extent necessary to provide the Services to you. If you provide Zephyr with feedback about the Services, we may use your feedback without any obligation to you.

3.3. User Content. Our Services may display content provided by others that is not owned by Zephyr. Such content is the sole responsibility of the entity that makes it available. Correspondingly, you are responsible for your own Content and you must ensure that you have all the rights and permissions needed to use that Content in connection with the Services. Zephyr is not responsible for any actions you take with respect to your Content, including sharing it publicly. Please do not use content from the Services unless you have first obtained the permission of its owner, or are otherwise authorized by law to do so.

3.4. Content Review. You acknowledge that, in order to ensure compliance with legal obligations, Zephyr may be required to review certain content submitted to the Services to determine whether it is illegal or whether it violates these Terms (such as when unlawful content is reported to us). We may also modify, prevent access to, delete, or refuse to display content that we believe violates the law or these Terms. However, Zephyr otherwise has no obligation to monitor or review any content submitted to the Services.

3.5. Third Party Resources. Zephyr may publish links in its Services to internet websites maintained by third parties. Zephyr does not represent that it has reviewed such third party websites and is not responsible for them or any content appearing on them. Trademarks displayed in conjunction with the Services are the property of their respective owners.

3.6. Customer Lists. Zephyr may identify you (by name and logo) as a Zephyr customer on our website and on other promotional materials. Any goodwill arising from the use of your name and logo will inure to your benefit.


4. Zephyr Intellectual Property

4.1. Zephyr Intellectual Property. Neither these Terms nor your use of the Services grants you ownership in the Services or the content you access through the Services (other than your Content). These Terms do not grant you any right to use Zephyr’s trademarks or other brand elements.


5. Managing Accounts

5.1. Keep Your Password Secure. If you have been issued an account by Zephyr in connection with your use of the Services, you are responsible for safeguarding your password and any other credentials used to access that account. You, and not Zephyr, are responsible for any activity occurring in your account (other than activity that Zephyr is directly responsible for which is not performed in accordance with your instructions), whether or not you authorized that activity. If you become aware of any unauthorized access to your account, you should notify Zephyr immediately. Accounts may not be shared and may only be used by one individual per account.

5.2. Keep Your Details Accurate. Zephyr occasionally sends notices to the email address registered with your account. You must keep your email address and, where applicable, your contact details and payment details associated with your account current and accurate. Accounts are controlled by the entity whose email address is registered with the account.

5.3. Remember to Backup. You are responsible for maintaining, protecting, and making backups of your Content. To the extent permitted by applicable law, Zephyr will not be liable for any failure to store, or for loss or corruption of, your Content.

5.4. Account Inactivity. Zephyr may terminate your account and delete any content contained in it if there is no account activity (such as a log in event or payment) for over 12 months. However, we will attempt to warn you by email before terminating your account to provide you with an opportunity to log in to your account so that it remains active.


6. Legal Restrictions

6.1. Legal Status. If you are an individual, you may only use the Service if you have the power to form a contract with Zephyr. None of the Services are intended for use by individuals less than 13 years old. If you are under 13 years old or do not have the power to form a contract with Zephyr, you may not use the Services. If you are not an individual, you warrant that you are validly formed and existing under the laws of your jurisdiction of formation, that you have full power and authority to enter into these Terms, and that you have duly authorized your agent to bind you to these Terms. You represent and warrant that you will comply with all laws and regulations applicable to your use of the Services.

6.2. Embargoes. You may only use the Services if you are not barred under any applicable laws from doing so. If you are located in a country embargoed by Canada or other applicable law from receiving the Services, you are not permitted to purchase any paid Services from Zephyr. You will ensure that: (a) your end users do not use the Services in violation of any export restriction or embargo by Canada; and (b) you do not provide access to the Services to persons or entities barred by Canada.


7. Acceptable Use

7.1. Legal Compliance. You must use the Services in compliance with, and only as permitted by, applicable law.

7.2. Your Responsibilities. You are responsible for your conduct, Content, and communications with others while using the Services. You must comply with the following requirements when using the Services:

  1. You may not purchase, use, or access the Services for the purpose of building a competitive product or service or for any other competitive purposes.
  2. You may not misuse our Services by interfering with their normal operation, or attempting to access them using a method other than through the interfaces and instructions that we provide.
  3. You may not circumvent or attempt to circumvent any limitations that Zephyr imposes on your account (such as by opening up a new account to avoid a restriction placed on an existing account).
  4. Unless authorized by Zephyr in writing, you may not probe, scan, or test the vulnerability of any Zephyr system or network.
  5. Unless authorized by Zephyr in writing, you may not use any automated system or software to extract or scrape data from the websites or other interfaces through which we make our Services available.
  6. Unless permitted by applicable law, you may not deny others access to, or reverse engineer, the Services, or attempt to do so.
  7. You may not transmit any viruses, malware, or other types of malicious software, or links to such software, through the Services.
  8. You may not engage in abusive or excessive usage of the Services, which is usage significantly in excess of average usage patterns that adversely affects the speed, responsiveness, stability, availability, or functionality of the Services for other users. Zephyr will endeavor to notify you of any abusive or excessive usage to provide you with an opportunity to reduce such usage to a level acceptable to Zephyr.
  9. You may not use the Services to infringe the intellectual property rights of others, or to commit an unlawful activity.
  10. Unless authorized by Zephyr in writing, you may not resell or lease the Services.

  11. If your use of the Services requires you to comply with industry-specific regulations applicable to such use, you will be solely responsible for such compliance, unless Zephyr has agreed in writing otherwise.

8. Suspension and Termination of Services

8.1. By You. If you terminate a Subscription in the middle of a billing cycle, you will not receive a refund for any period of time you did not use in that billing cycle unless you are terminating these Terms for any of the following reasons:

  1. (a) we have materially breached these Terms and failed to cure that breach within 30 days after you have so notified us in writing; or
  2. (b) a refund is required by law.

8.2. By Zephyr. Zephyr may terminate your Subscription at the end of a billing cycle by providing at least 21 days’ prior written notice to you. Zephyr may terminate your Subscription for any reason by providing at least 90 days’ written notice to you and will provide a pro rata refund for any period of time you did not use in that billing cycle. Zephyr may suspend performance or terminate your Subscription for any of the following reasons:

  1. (a) you have materially breached these Terms and failed to cure that breach within 30 days after Zephyr has so notified you in writing;
  2. (b) you cease your business operations or become subject to insolvency proceedings and the proceedings are not dismissed within 90 days; or
  3. (c) you fail to pay fees for 30 days past the due date.

Additionally, Zephyr may limit or suspend the Services to you if you fail to comply with these Terms, or if you use the Services in a way that causes legal liability to us or disrupts others’ use of the Services. Zephyr may also suspend providing the Services to you if we are investigating suspected misconduct by you. If we limit, suspend, or terminate the Services you receive, we will endeavor to give you advance notice and an opportunity to export a copy of your Content from that Service. However, there may be time sensitive situations where Zephyr may decide that we need to take immediate action without notice. Zephyr will use commercially reasonable efforts to narrow the scope and duration of any limitation or suspension under this Section as is needed to resolve the issue that prompted such action. Zephyr has no obligation to retain your Content upon termination of the applicable Service.

8.3. Further Measures. If Zephyr stops providing the Services to you because you repeatedly or egregiously breach these Terms, Zephyr may take measures to prevent the further use of the Services by you, including blocking your IP address.


9. Changes

9.1. Changes to Terms. Zephyr may change these Terms at any time for a variety of reasons, such as to reflect changes in applicable law or updates to Services, and to account for new Services or functionality. The most current version will always be posted on the Zephyr website. If an amendment is material, as determined in Zephyr's sole discretion, Zephyr will notify you by email. Changes will be effective no sooner than the day they are publicly posted. In order for certain changes to become effective, applicable law may require Zephyr to obtain your consent to such changes, or to provide you with sufficient advance notice of them. If you do not want to agree to any changes made to the terms for a Service, you should stop using that Service, because by continuing to use the Services you indicate your agreement to be bound by the updated terms.

9.2. Changes to Services. Zephyr may add, alter, or remove functionality from a Service at any time without prior notice. Zephyr may also limit, suspend, or discontinue a Service at its discretion. If Zephyr discontinues a Service, we will give you reasonable advance notice to provide you with an opportunity to export a copy of your Content from that Service. Zephyr may remove content from the Services at any time in our sole discretion, although we will endeavor to notify you before we do that if it materially impacts you and if practicable under the circumstances.


10. Disclaimers and Liability

10.1. Disclaimers. While it is in Zephyr's interest to provide you with a great experience when using the Services, there are certain things we do not promise about them. We try to keep our online Services up, but they may be unavailable from time to time for various reasons. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND ZEPHYR DOES NOT MAKE WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OR ANY REPRESENTATIONS REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY OF THE SERVICES.

10.2. Exclusion of Certain Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ZEPHYR, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR (A) ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER, OR (B) LOSS OF USE, DATA, BUSINESS, REVENUES, OR PROFITS (IN EACH CASE WHETHER DIRECT OR INDIRECT), ARISING OUT OF OR IN CONNECTION WITH THE SERVICES AND THESE TERMS, AND WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ZEPHYR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10.3. Limitation of Liability. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF EACH OF ZEPHYR, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS ARISING OUT OF OR IN CONNECTION WITH THE SERVICES AND THESE TERMS WILL NOT EXCEED THE LESSER OF: (A) THE AMOUNTS PAID BY YOU TO ZEPHYR FOR USE OF THE SERVICES AT ISSUE DURING THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY; AND (B) CAD$250.00.

10.4. Consumers. We acknowledge that the laws of certain jurisdictions provide legal rights to consumers that may not be overridden by contract or waived by those consumers. If you are such a consumer, nothing in these Terms limits any of those consumer rights.

10.5. Businesses. If you are a business, you will indemnify and hold harmless Zephyr and its affiliates, officers, agents, and employees from all liabilities, damages, and costs (including settlement costs and reasonable attorneys’ fees) arising out of a third party claim regarding or in connection with your or your end users’ use of the Services or breach of these Terms, to the extent that such liabilities, damages and costs were caused by you or your end users.


11. Legal Entity

11.1. Who you are contracting with. Unless otherwise specified in relation to a particular Service, the Services are provided by, and you are contracting with, Blaze Studios Inc. References to “Zephyr”, “we”, “us”, and “our” are references to Blaze Studios Inc., located at 142 Cameron Street, Moncton, New Brunswick, Canada.

11.2 Governing Law. Those terms are governed by the laws of the Province of New Brunswick (without regard to its conflict of laws provisions).

11.3 Jurisdiction. Except if prohibited by applicable law, each party submits to the exclusive jurisdiction of the Province of New Brunswick.


12. Other Terms

12.1. Assignment. You may not assign these Terms without Zephyr prior written consent, which may be withheld at Zephyr’s sole discretion. Zephyr may assign these Terms at any time without notice to you.

12.2. Entire Agreement. These Terms (including the Additional Terms) constitute the entire agreement between you and Zephyr, and they supersede any other prior or contemporaneous agreements, terms and conditions, written or oral concerning its subject matter. Any terms and conditions appearing on a purchase order or similar document issued by you do not apply to the Services, do not override or form a part of these Terms, and are void.

12.3. Independent Contractors. The relationship between you and Zephyr is that of independent contractors, and not legal partners, employees, or agents of each other.

12.4. Interpretation. The use of the terms “includes”, “including”, “such as”, and similar terms, will be deemed not to limit what else might be included.

12.5. No Waiver. A party’s failure or delay to enforce a provision under these Terms is not a waiver of its right to do so later.

12.6. Precedence. To the extent any conflict exists, the Additional Terms prevail over this Terms of Service with respect to the Services to which the Additional Terms apply.

12.7. Severability. If any provision of these Terms is determined to be unenforceable by a court of competent jurisdiction, that provision will be severed and the remainder of terms will remain in full effect.

12.8. Survival. The following sections will survive the termination of these Terms: 1, 2, 3.2, 8, 10, 11, and 12.